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Payment Security

Online Purchase:

If you opt to purchase any Services offered on the Website (including air tickets), you will be asked to supply certain information applicable to your purchase, including without limitation, payment and other information. Any such information will be treated as described in Our Privacy Policy. All information that you provide to us or our third party payment processor must be accurate, current and complete. You agree to pay all charges incurred by you or any users of your account and credit card (or other applicable payment mechanism) at the prices in effect when such charges are incurred. You will also be responsible for paying any applicable taxes relating to your purchases. Verification of information applicable to a purchase may be required prior to our acceptance of any order. Price and availability of any products or services on the Website are subject to change without notice. We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any transaction, on account of the Cardholder having exceeded the pre-set limit mutually agreed by us with our acquiring bank from time to time.


Refund and Cancellation:

You can cancel domestic flight bookings online. Enter the Booking ID and the Email ID select the booking and click the Cancel button. For online cancellation, Ezytravels will charge Rs. 300 per person per sector as standard cancellation charges. To amend/cancel your ticket offline, contact Ezytravels Customer Care at 9823057000. For all offline cancellation of domestic flights a standard charge of Rs. 300 per person per sector, over and above the airline's own cancellation charge will apply. Whereas for international bookings a fee of Rs 1,200(except for USA & Europe where Rs 2,500) per person would be charged, over and above the airline's own cancellation charge.

For rescheduling of domestic flights, Ezytravels will charge Rs.100 per person per sector as standard rescheduling charges while for international flights, Rs 300 per person per sector will be charged. Please refer to airline specific amendment and cancellation policy while using our Services. You may be required to directly contact the nearest airline office (of the concerned airline) to get your reservation cancelled.


How do I get a refund after canceling my ticket?

In case of e-Tickets the refund shall be processed within 15 - 20 working days from the date of the cancellation request being made. If we have received the payment through a valid credit card, then the same will be refunded to your credit card. Payments made using any other form of payment will be refunded by cheque within a maximum of 30 days from date of receipt of ticket. All refunds shall be processed subject to processing of refunds by the respective airline/service provider.


What are the cancellation/amendment charges?

Cancellation and/or amendment of airline tickets shall at all times be subject to fees/charges/levies/payments as may be levied/payable to the relevant airline/carrier in accordance with such relevant airline/carrier cancellation/refund policy. Prior to booking tickets, you must acquaint yourself with the relevant airline/carrier cancellation/refund policy with respect to the ticket to be booked by you. Any cancellation/amendment fees/charges/levies/payments levied by/payable to the relevant airline shall be to your account.

Except to the extent stated in the individual airline/carrier terms and conditions or otherwise applicable to specific tickets booked/issued, cancellation fee are payable as follows.

The customer must read individual airline specific terms and conditions in order to find out if the ticket proposed to be booked/purchased is subject to any additional cancellation fee or charge and Ezytravels assumes no liability whatsoever in this regards. Note: Unless expressly stated otherwise, it is mandatory to contact Ezytravels for refunds and the airline will route the refund for your tickets booked on the Website, through Ezytravels.

The above mentioned cancellation process and refund processing time may vary. In case of lost or damaged tickets, the refund process cannot be initiated with the airline. Refund would be through cheque or demand draft.

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